The hidden costs to Customer- Facing Service Business during Covid-19: a case study
“What changes that you had to make during the Covid 19 pandemic will carry forward into your future strategies?” asked IWF member Alex Skailes, Director of the Centre for Charity Effectiveness at Bayes Business School.
The IWF Autumn Reception was a powerful conversation that continues to impact our thinking around inclusion. Guest speaker Caroline Casey, along with IWF members Alice Maynard CBE and Sarah Boddey, put us in the picture with some incredible statistics around disabilities.
Having overcome a life-threatening health challenge and drawing strength from her faith, Yetunde Hofmann has gone from leading from the front, charging ahead, holding the energy of the team to leading from behind. She founded Solaris, a global executive leadership development programme, to empower black women and help organisations on inclusion.
Keynote speaker, Elin Hurvenes, explained that in 2002 Norway introduced quota legislation for female representation on boards, which led to an increase of female NEDs from 6% to 40% and the quota was met in 2008.