Thought Leadership

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The hidden costs to Customer- Facing Service Business during Covid-19: a case study

In the hospitality industry some products can be delivered at home and we saw a lot of adaptations, but this is only a fraction of the revenues that keep these businesses alive. I spoke to colleagues who run businesses with usual revenues of between £45-65 million per annum, about the challenges they faced during the pandemic, and changes for the future.

To read the full article by Katie Benson, click here.

Katie Benson
Katie Benson

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